Nobody likes having to go to the doctor.
Ascension Seton reached out with the hope of making a friendlier patient onboarding process to streamline their online records and patient data.
I hate this form:
And I'm not the only one!
Research shows that most hospital patients are dissatisfied with outdated forms. Visiting the doctor can be stressful already, the last thing patients want is to feel like they're filing their taxes.
Experiencing long wait times during covid encouraged the development for the new onboarding process. It was hoped that with faster patient intake, there would be diminished wait times.
Research
After exploring the demographics of the surrounding area, it was determined:
- Patients are likely to be insured and have a job that offers insurance
- Patients were likely to be majority tech comfortable due to the prevalence of smartphones
- Patients are frustrated with existing hospital wait times
- Patients wanted their clinician to be familiar with their medical history
Proposed Solution: A Smoother Experience
Your data is important!
The simple THREE STEP PROCESS of registering through the new portal makes it easy for you to enter your personal information as smoothly as possible to minimize chance of errors and confusion between form fields.
Check in on your own time:
Convenience, accessibility, and simplicity: finally available at the doctors office
